Terms and Conditions

Delivery Times

All of our products are handmade please allow 3 weeks for delivery, we will keep you informed of progress and confirm when your items are despatched and will provide a tracking reference for you.

Postage

We are happy to ship your order to you wherever you are in the world. We use Royal Mail First Class Recorded Delivery within the UK to help ensure the safety of our goods in transit. Cost is dependent on weight, these are the current prices:

UK – Signed £4.30
EUR – Tracked + Signed £10.15
USA – Tracked + Signed £12.45
AUS – Tracked + Signed £12.90
NZ – Tracked + Signed £12.90

If you have any queries regarding shipping, or you wish us to use a different service, please email us on info@alice-reins.co.uk

Returns Policy

We are unable to accept any returns unless In the very unlikely event of a fault in materials or workmanship, if this is the case we will either replace, repair or refund at your choice, but please let us know before sending goods back.

Payments & Credit Card Security

We accept payment via various credit and debit cards including Visa Debit, Barclaycard, Maestro, Visa Electron, American Express via the secure transaction processing agent PayPal. You can also pay via bank transfer using the PayPal checkout.

If you use the shopping cart facility of this website to buy from us we at no point see, hold or have access to your credit card details. Our credit/debit card processing is all handled by PayPal who carry out the transaction on our behalf.

Privacy Policy

We do not share your contact details with a third party and will under no circumstances sell on your details to a third party. Please see our full Privacy Policy here for full details.

Intellectual Property Rights

Warning: We are the owner / licensee of all Intellectual Property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. The elements of this website, including graphics, logos, images, designs, sounds, information, and documents (the “Materials”), are protected by copyright, and other laws and are owned by Alice Reins; or its suppliers, vendors or other third parties who have contributed Materials to the website (each a “Supplier”). In no event shall any of the Materials be copied, reproduced, distributed, displayed, , stored in a retrieval system, or transmitted in any form without the prior express written permission of Alice Reins and/or its Supplier.

General Disclaimer

The materials on this website could include inaccuracies or typographical errors and are subject to change at any time. The materials are provided “as is” with no warranty. To the maximum extent permitted by applicable law, Alice Reins and it’s suppliers hereby disclaim all warranties, either expressed or implied, and conditions with respect to the materials, their reliability, quality, performance, suitability, merchant-ability, fitness for a particular purpose, title and non-infringement. Any reliance on the materials shall be exclusively at user’s risk. Alice Reins reserves the right to make any change, corrections, alterations to the materials without prior notice.

Key Features

  • Enables disabled riders of all ages and ability to be able to ride more efficiently, safely and with confidence.

  • Design can be adapted to meet individual specific requirements and needs.

  • Available in 3 widths and 4 lengths, shorter pony length, pony length, cob length and horse and in Black or Brown colours.

  • Invaluable for riders with lesser grip due to Arthritis, Stroke, Carpal Tunnel and generally weak arm muscles.

  • Can be used for all 3 disciplines and also on the hunting field.

  • Will attach to any bridle and are fully adjustable to fit any pony/horse.

  • Excellent teaching aid for all riders of all ages and ability encouraging correct feel of contact in walk, trot and canter.

  • Provides greater control for the strong pony/horse and extremely difficult for pony/horse to pull the reins through the riders' hands.

  • With your hands in the correct position, enables you to concentrate more easily on your position in the saddle.